Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

94%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This was my second procedure done at Mission Valley Heights Surgery Center and both were excellent. I will be there again in 2019 for another procedure and know the experience will be just as good!!!"

"Since 2001 I have had 14 surgeries or procedures including this latest visit to Mission Valley Heights surgery center. I must say that this was the best experience of them all. Dr Alberton and his group were outstanding as were the staff members at the center who helped me and took care of me. Special kudos to my lead nurse, the nurse who inserted the IV and the anesthesiologist all of whom were superb and first rate. The whole staff was professional, cordial, helpful and efficient. Could not ask for a better experience."

"This was the 3rd procedure that i have had completed at MVHSC. Once again, it was a very positive, smooth experience from check-in through release. I was treated with the highest degree of consideration and care. Each staff member that I came in contact with was excellent."



"the pre-op & post-op nurses are very well trained and caring individuals who seem to enjoy helping patients"

"Everyone was so friendly and helpful. They took care of my every need without my having to ask!!"

"Excellent team of care givers! will definitely recommend!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.