Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

93%
94%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Everyone was awesome! Thank you for a good experience!"

"Maria & Juliet were the best. I was nervous about my procedure both ladies help ease my anxiety."

"The people at MVH are wonderful caring professionals. They talk with me during procedure per my request! It helps relax me!"



"I have had several procedures at MVHSC & this time was no exception. From beginning to end the staff, drs. & facilities were excellent. I never worry about coming here. Thank you!!"

"Very professional staff. Thanks all for taking good care of me."

"The cleanest most organized facility I've been to; great staff of doctors and assistants. Always feel taken care of when there, this was my 3rd time here. Nothing but good things to say keep it running this way."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.